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New assisted-travel lounge opens at Nottingham station

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Nottingham station has a new lounge for people waiting for assistance from staff or looking for a quiet place to wait.

The assisted travel lounge was created by East Midlands Railway (EMR). It has staff on hand to help visitors, giving special consideration for passengers with developmental, physical, or impairment disabilities.

Seating has been installed at different heights to provide for different needs. The lounge is designed to be spacious – providing easy access for wheelchair users, mobility scooters and those with walking frames or visual impairments. It was created by working in collaboration with EMR’s Accessibility and Inclusion panel, listening and acting on its advice.

The lounge accompanies other work at the station to improve accessibility for disabled passengers, including tactile paving being fitted on all platforms. The paving is designed to help visually impaired people to travel safely and independently, while ensuring that important safety information, such as proximity to the platform edge, is conveyed in a non-visual way.

Neil Grabham, EMR.

Customer services director for East Midlands Railway, Neil Grabham, said: “We are delighted to open this lounge and provide our customers who require assistance a clearer way to get support.

“We understand that for some customers a station can be a very difficult place to navigate or visit. That’s why we have made sure to design the lounge so it provides a calm and reflective space, away from the hustle and bustle of the main booking hall.”

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