HomeBusinessApp introduces delay notifications

App introduces delay notifications

WEEKLY NEWSLETTER SIGN UP

Trainline has added a new feature to its app, telling service users if their train has been delayed.

The feature warns service users if their train is delayed by 15 minutes or more on single-leg journeys and five minutes or more on multi-leg journeys.

The smaller alert-time on the multi-leg journeys is to ensure the traveller is aware there is a risk of not catching a connecting train.

Additionally, all customers who have notifications enabled are sent information on the current departure time for their journeys 60 minutes ahead of when they are scheduled to depart.

Trainline’s new app keeps passengers informed of any delays to their train.

The new system is made possible, Trainline says, through close working with the rail industry, harnessing data from the Darwin system to give personalised train information to travellers.

Milena Nikolic, Trainline.

The intention is the new app update will both manage expectations and stop overcrowding at stations as the public is given a more accurate time.

Trainline’s chief technology officer, Milena Nikolic, said: “Introducing personalised in-app delay notifications means customers travelling for leisure or work can feel more in control of their journey.

“By making the experience of travelling by train easier – especially as people return to commuting following COVID restrictions easing – we’re encouraging more people to choose rail over other less sustainable modes of transport.”

LEAVE A REPLY

Please enter your comment!
Please enter your name here

- Advertisement -

Latest news

Rail engineers strike gold in sustainability school

Multidisciplinary engineering business Dyer & Butler has earned Gold level status from the Supply Chain Sustainability School (SCSS). This is the highest level of membership...

Tunnel operation takes flight with help from a helicopter

Essential work on a tunnel in the Peak District got some help from high places. Helicopters helped airlift construction materials into position as part of...

Rail review author calls for rail fares reform

Keith Williams, co-author of the Williams-Shapps Plan For Rail white paper, has urged for fares reform – arguing there has never been a better...
- Advertisement -

More news

Iconic arrows get a dash of green ahead of environmental summit

The famous National Rail double arrow has turned several shades of green ahead of the COP26 UN climate summit, which takes place in November. The...

Digital signalling for East Coast main line tested on Thameslink

A test of the digital in-cab signalling system ECTS level 2 (European Train Control System) has been carried out successfully using a Govia Thameslink...

Potential union of unions across the Atlantic

In what is a possible world’s first, London-based transport and travel union the TSSA is in talks with America's International Brotherhood of Boilermakers on...
NEWSLETTER SIGN UP