HomeGovernanceCharity and government get together to clarify disabled passenger rights

Charity and government get together to clarify disabled passenger rights

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A new Disabled Person’s Passenger Charter is being created by the UK Government and the charity Scope.

It will clarify all the rights that disabled people have on modes of transport, including rail, bus, coach, taxi and private hire use.

Up until now, Scope says, things were unclear for those who travelled with disabilities. They had to deal with a multitude of documents detailing their rights – but the new charter will bring everything together. It will also be readily available online.

The charter follows last year’s unveiling of the government’s National Disability Strategy – a range of initiatives to improve journeys for the disabled, which included an audit of all railway stations.

Accessibility minister, Wendy Morton, said: “I am delighted that we will be partnering with Scope to develop a charter for disabled passengers that will help boost confidence across our road and rail network.

“This practical guide will pull together disabled passengers’ rights so they understand how they can get from A to B with the dignity and ease they deserve.”

Scope chief executive, Mark Hodgkinson, said: “We are delighted to work with the Department for Transport to develop a Passenger Charter. Thousands of Scope supporters have backed calls for this vital step towards transforming a system that sometimes makes travel unnecessarily hard, if not impossible, if you are disabled.

“Public transport should be accessible for everyone and this charter will help disabled passengers better understand their rights, the standards they should expect across the network and how to hold providers to account when travel goes wrong.”

In a commitment to “build back fairer”, the government has updated its ‘Use of tactile paving surfaces’ and ‘Guide to best practice on access to pedestrian and transport infrastructure’. The guidance has been amended following research and stakeholder engagement to include the latest standards.

It said it will support the building of accessible pedestrian and transport infrastructure while making sure that public spaces are open to all.

The government added it is committed to making the transport network more inclusive and to making travel easier for disabled people. It has also published the first evaluation report of progress against its Inclusive Transport Strategy.

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