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Operator appeals for more considered use of emergency alarms

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Passengers hitting the emergency alarms have cause 17 hours of delay in only half a year for one operator.

From 1 April to 4 September 2021 there were 89 incidents of passengers activating the emergency alarm on Greater Anglia trains. This caused 1,032 minutes of delays and nine cancellations.

As a consequence, Greater Anglia has had to send out a warning to passengers that they cause delay should they – maliciously or otherwise – use the alarm systems unnecessarily.

Most of these were done to cause disruption, the operator says, but 13 per cent were from passengers hoping for some help.

Greater Anglia issued advice that people in need of help should consider speaking to the conductor, tweeting @greateranglia, calling 0345 600 7245 (option 0) or getting off at the next station to get help, either from staff or by using the assistance button next to the ticket machine.

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