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App introduces delay notifications


Trainline has added a new feature to its app, telling service users if their train has been delayed.

The feature warns service users if their train is delayed by 15 minutes or more on single-leg journeys and five minutes or more on multi-leg journeys.

The smaller alert-time on the multi-leg journeys is to ensure the traveller is aware there is a risk of not catching a connecting train.

Additionally, all customers who have notifications enabled are sent information on the current departure time for their journeys 60 minutes ahead of when they are scheduled to depart.

Trainline’s new app keeps passengers informed of any delays to their train.

The new system is made possible, Trainline says, through close working with the rail industry, harnessing data from the Darwin system to give personalised train information to travellers.

Milena Nikolic, Trainline.

The intention is the new app update will both manage expectations and stop overcrowding at stations as the public is given a more accurate time.

Trainline’s chief technology officer, Milena Nikolic, said: “Introducing personalised in-app delay notifications means customers travelling for leisure or work can feel more in control of their journey.

“By making the experience of travelling by train easier – especially as people return to commuting following COVID restrictions easing – we’re encouraging more people to choose rail over other less sustainable modes of transport.”


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