HomeBusinessNew assisted-travel lounge opens at Nottingham station

New assisted-travel lounge opens at Nottingham station


Nottingham station has a new lounge for people waiting for assistance from staff or looking for a quiet place to wait.

The assisted travel lounge was created by East Midlands Railway (EMR). It has staff on hand to help visitors, giving special consideration for passengers with developmental, physical, or impairment disabilities.

Seating has been installed at different heights to provide for different needs. The lounge is designed to be spacious – providing easy access for wheelchair users, mobility scooters and those with walking frames or visual impairments. It was created by working in collaboration with EMR’s Accessibility and Inclusion panel, listening and acting on its advice.

The lounge accompanies other work at the station to improve accessibility for disabled passengers, including tactile paving being fitted on all platforms. The paving is designed to help visually impaired people to travel safely and independently, while ensuring that important safety information, such as proximity to the platform edge, is conveyed in a non-visual way.

Neil Grabham, EMR.

Customer services director for East Midlands Railway, Neil Grabham, said: “We are delighted to open this lounge and provide our customers who require assistance a clearer way to get support.

“We understand that for some customers a station can be a very difficult place to navigate or visit. That’s why we have made sure to design the lounge so it provides a calm and reflective space, away from the hustle and bustle of the main booking hall.”


Please enter your comment!
Please enter your name here

- Advertisement -

Latest news

Boost for regional transport in upcoming budget

It looks likely that Chancellor Rishi Sunak will announce a £5.7 billion investment into sustainable transport settlements for city regions in his Autumn Budget...

TSSA members vote to accept ScotRail pay offer

The TSSA has called off its dispute with ScotRail, with its members having voted to accept a new pay offer. The TSSA says the offer...

Passengers give rail a thumbs up in latest survey

Nearly ninety per cent of rail passengers said they were satisfied with their last journey, according to a new survey by watchdog Transport Focus. The...
- Advertisement -

More news

Rail museum holds consultation on major plans

The National Railway Museum will house a consultation on plans for a new Central Hall as part of its vision as the cultural heart...

TfL bodycam video results in assault conviction

Uxbridge Magistrates have sentenced a woman to a 12-month community order and 35 rehabilitation activity requirement days following a physical assault on two Transport...

Portishead line reopening delayed

A decision as to whether the Portishead line will return to life has been delayed by the government. North Somerset District Council had applied for...