HomeGovernanceRail regulator publishes mixed reviews on railway performance

Rail regulator publishes mixed reviews on railway performance


In its 2020-21 annual assessments of rail safety in Great Britain and of Network Rail’s performance, rail regulator the Office of Rail and Road (ORR) has reported that the rail industry responded extremely well to the COVID-19 pandemic, that Network Rail continued to deliver its planned efficiencies and that train punctuality has been, and remains, very high, mainly due to fewer passengers and services.

However, the regulator highlighted the risk that punctuality will drop as passengers and services return, commenting that Network Rail needs to work cross-industry to retain performance improvements where possible.

The need for Network Rail to focus on drainage asset knowledge, structures examinations and track workforce safety was also noted in the ORR’s report, which also warned that Network Rail’s financial risk reserves were lower than may be necessary for the remainder of the control period, particularly in Scotland.

ORR is concerned that punctuality could suffer as passengers return and the number of train services increases.

Response to COVID-19

As a whole, the ORR felt that the rail industry responded extremely well and collaboratively to the challenges posed by the pandemic. This helped keep freight, and those who needed to travel, moving.

Network Rail, train and tram operators reacted quickly and worked with the ORR to implement control measures to enable social distancing and to keep the public and employees safe.

Heritage railways also reacted well, implementing control measures from the onset of the pandemic. Many heritage railways also took the opportunity during the pandemic to review and develop plans to consolidate and improve safety measures and working practices.


ORR annual health and safety report of performance on Britain’s railways.

The train derailment at Carmont after heavy rainfall, in which three people died, is a stark reminder of the need for continued focus on safety management. The regulator stressed that Network Rail must ensure it manages its infrastructure effectively, to mitigate the impact of climate change and extreme weather on the railways, with particular focus on earthworks and drainage systems.

Worker safety remains a top priority, as highlighted by the deaths of three rail employees, including two track workers in Surbiton and Roade. Network Rail is taking action to improve track worker safety, including reducing the proportion of its trackside work that relies on human lookouts from 15.9% to 7% between 2019-20 and 2020-21, with plans to remove the practice entirely by the end of 2021. However, ORR stressed that it must demonstrate better use and deployment of technology that can reduce safety risks, such as automatic warning equipment, in particular, for line blockages.

The report notes that it is important for the move to safer ways of working to be sustainable and well-managed so as to ensure the railway can be maintained safely whilst minimising risks to railway workers.

ORR also wants to ensure the downward trend in Signals Passed at Danger (SPAD) risk across industry continues, with the regulator beginning a two-year programme of inspections to look at operational incidents, focusing on control room decision making to help lower risk further.

Asset management

ORR annual assessment of Network Rail – April 2020 to March 2021

Although Network Rail has largely delivered its engineering work and enhancement projects to plan, despite the difficult working conditions resulting from the pandemic, the ORR remains concerned that the company is behind on its process for inspecting its structures such as footbridges and tunnels. Network Rail has mitigations in place to manage safety risks, but there seems to be limited evidence that it has suitable plans in place or is making adequate progress towards reducing its backlog of inspections so that it can manage its assets more effectively. The regulator is taking action to ensure this is rectified.

ORR has also raised concerns that Network Rail is behind on completing its network wide surveys to locate, inspect and record all of its drainage assets. The company has responded by committing to dates when these surveys will be complete in each of its regions, and ORR will hold the regions to account for this.

Performance and reliability

As the restrictions on movement during the COVID-19 outbreak meant there were  fewer passengers and services on the network,  80% of trains arrived on time nationally – a 15 percentage point improvement on the previous year.

ORR reported that, during the pandemic, timetable planners in Network Rail and across the industry have worked exceptionally hard and in extremely challenging circumstances to proactively develop a more frequent and agile approach to timetabling.

Network Rail has used the data from the pandemic to improve its understanding of the relationship between network usage, capacity and performance. Good progress has been made in promoting whole system approaches – such as more peer reviews of the performance strategies between Network Rail and operators, a maturity model to assess industry capabilities to improve performance and a stronger focus on establishing the priorities that the whole industry needed to focus on. But the regulator feels that Network Rail now needs to demonstrate that these activities are leading to actual improvements in train punctuality.

Efficiencies and risk funding

Network Rail’s delivery of efficiencies is on track, reporting £710 million of efficiency improvements in 2020-21, against a target of £570 million. All five of its regions have met or exceeded their individual efficiency targets. Network Rail remains confident in meeting its challenge to deliver £3.5 billion of efficiency improvements between 2019 and 2024. However, the ORR is concerned about Network Rail Scotland’s plans to deliver future efficiencies.

While the financial risk arrangements that the regulator established for Network Rail are working well and have helped it manage the impact of the pandemic, the ORR has warned that risk funds are lower than planned across all of Network Rail’s regions, particularly Scotland, in part due to increased costs and disruption from the pandemic. As a result, Network Rail will need clear plans for how any future financial risks will be managed.

John Larkinson, ORR

Announcing the result of the ORR’s annual assessments, chief executive John Larkinson said: “Our reports highlight the need for Network Rail to focus on the interlinked fundamentals of safety, managing assets, delivering efficiently and keeping trains running on time. While its delivery has been good overall, it must continue to improve track worker safety, and improve its resilience to climate change.

“The size of Network Rail’s challenge to deliver efficiencies steps up this year and requires relentless focus, particularly as the spending review begins. 

“There are risks to train service performance as passenger numbers rise and we will monitor Network Rail’s response, including what options it sets out to address falls in performance.”

Ian Prosser, ORR.

HM chief inspector of railway Ian Prosser added: “This past year has been one of the most difficult for the railway in 20 years, with a mixed picture of health and safety performance, with two track worker deaths and a worker killed at a depot in Eastleigh.

“The year also saw significant failures of a number of structures, and the tragic event at Carmont last August, when three people lost their lives when a train derailed, shows that there must be no let-up in the industry’s focus on safety and managing the impacts of extreme weather and climate change.

“Drainage and earthworks have been the Cinderella assets for too long and we are working to ensure the rail industry takes action.”


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