HomeInfrastructureThameslink’s new screens at St Pancras keep passengers informed

Thameslink’s new screens at St Pancras keep passengers informed

WEEKLY NEWSLETTER SIGN UP

Finding the right train has never been easier for Thameslink passengers at London St Pancras station after seven new passenger information screens have been installed to help speed passengers on their way.

Following suggestions from passengers, Govia Thameslink Railway (GTR) asked Network Rail to replace the four existing at the street-level entrance to Thameslink’s subterranean platforms so that more service information could be provided, more clearly, particularly during periods of disruption.

The result was no less than seven shiny news screens of the same type as those in use on the Thameslink platforms for train information, and as those used in the interactive Public Information Points in the wider station. However, the housing was designed in the style of customer information signs within the station overall.

Six screens show destinations and train times while the seventh will inform passengers with special messages.

The new screens will be especially welcome at the busiest times, when the old screens were not easily visible for people waiting or queuing further back on the concourse. The increased clarity will also help passengers maintain social distancing while checking their departure times.

Tracy Hall, GTR.

GTR head of customer information Tracy Hall said: “Thameslink trains leaving St Pancras are together heading for as many as 124 destinations, and we needed six screens to show all of those at any one time if necessary. The screen display is also designed to show only the destinations that trains will reach within the following 90 minutes, so the information is always relevant for our passengers.

“The seventh screen is for the display of special notices and disruption information. This reduces the need for free-standing signs, so the gate-line can be kept clear of unnecessary clutter, another improvement for our passengers’ experience.”

As the station is Grade I listed, the screens had to be approved by Historic England and Camden Borough Council. They agreed that the replacement of the old screens and consolidation of train information and wayfinding into a central bank of screens above the gates to the platforms was “a positive step and a visual improvement.”

The stainless-steel housing both contains the physical screens and keeps the cables and support bars out of view. This is an important arrival point for the building as customers come up from the sub-surface station into the end of the historic Barlow Shed – the main arch-roofed structure of the station that was designed by prominent 19th century civil engineer William Henry Barlow, chief engineer of the Midland Railway – and so is part of the listed building complex where the continuity of design, materials and appearance is very important.

LEAVE A REPLY

Please enter your comment!
Please enter your name here

- Advertisement -

Latest news

Improvements carried out on major London route

A revamp of 1980s signalling systems over the weekend saw services stopped temporarily between London Victoria and East Croydon. Trains were diverted to London Bridge...

Northern takes control of major rail facility

Northern has confirmed it now has full control of Neville Hill depot in Leeds. Previously, the depot – along with its 550-strong staff of engineers,...

HS2 trains to be built in UK – but by whom?

German train maker Siemens has launched a legal challenge to HS2 awarding its rolling stock contract to a joint venture of Hitachi Rail and...
- Advertisement -

More news

Operator appeals for more considered use of emergency alarms

Passengers hitting the emergency alarms have cause 17 hours of delay in only half a year for one operator. From 1 April to 4 September...

Rail safety cyber security expert lands professor role

Rail safety cyber security specialist Dr Emma Taylor has taken up the role of visiting professor at Cranfield University. The appointment involves lecturing in the...

Night Tube set to return next month

After being suspended because of the pandemic, Transport for London (TfL) has said that the Night Tube is set to make a comeback in...
NEWSLETTER SIGN UP