Following the introduction of the new timetable in May, certain West Midlands Railway commuter services attracted more passengers than expected. Now the company has responded by increasing the train length on some services to make the journeys more comfortable for its customers.
The 17:13 departure from Birmingham Snow Hill to Worcester Shrub Hill will be lengthened from four to five carriages on services from Tuesdays to Fridays, as will the 07:08 service from Leamington Spa to Birmingham.
West Midlands Railway customer experience director Richard Brooks commented: “The new timetable introduced in May represented the biggest change for over a decade. While passengers have been adjusting to the new timetable, we appreciate that some services have been incredibly busy.
“We have therefore spent a number of weeks assessing what could be done to reallocate some carriages and we believe our solution will deliver consistent performance and benefit passengers on some of our busiest evening services.”